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My expertise is looking over the mechanic's shoulder and monitoring quality control. Let's face it just about anyone can replace a water pump, or brake pads, or an alternator, but not everyone performs the job correctly and with quality in mind. You the customer does not get mad or upset becuase the job was performed correctly, you get angry when short cuts were taken. My job as a shop owner is to make sure all acts of "short cut stupidity" have been caught and removed before you pick up your car....and that is a learned skilled. After I graduated from Midwestern State University in Wichita Falls, Texas with a degree in business, I joined the management team and eventually became president of the company. I have always been curious as to how things work, and I love to take things apart...more so than to put them back together.
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